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Frequently Asked Questions


Can I get a refund for what I’ve paid so far?
2012-13 Season Ticket Holders can opt to receive refunds for their total paid value for games canceled each month (calculated assuming 44 games scheduled for the Wells Fargo Center). Refunds will be issued in a lump sum by the 15th of the subsequent month.  Refunds will be processed in the same manner (i.e., refunded to credit card or by check) payment was received. 

How do I request a refund?
To elect to receive monthly refunds as outlined in the ticket policy that was sent to you, please send a written request including your name and account number to Flyers Customer Service via email at flyersservice@comcast-spectacor.com or by mail to: 3601 S. Broad St., Philadelphia, PA 19148.

How do I register to receive interest on my payments?

NO ACTION IS NEEDED.  All accounts are automatically registered to earn 2% interest on their paid value as of September 16th, 2012 unless the Flyers receive written notification by the Season Ticket Holder of record.

Will my credit card still be charged during the work stoppage?
No, your credit card will not be charged for additional payments during the work stoppage. All payment plans have been suspended. No further payments will be processed or collected until an announcement is made finalizing the start of the 2012-13 season.  
What happens to the payments I’ve made to date?
Season Ticket Holders have been offered the following two options for the payments they have already made to date:

Option 1: Earn 2% simple interest on the money you have already paid toward your account.

If you choose Option 1, all previous payments on your Flyers account to date shall remain on account through the duration of the work stoppage. NO ACTION IS NEEDED FOR THIS OPTION.

Option 2: Receive monthly refunds.

To select Option 2, please send a written request including your name and account number to Flyers Customer Service via email at flyersservice@comcast-spectacor.com or by mail to: 3601 S. Broad St., Philadelphia, PA 19148.

This option allows you to receive month by month, partial refunds of the amount paid to date on your Flyers account through the duration of the work stoppage.  Refunds will be issued for the total paid value of tickets for games canceled each month (calculated assuming 44 games scheduled for the Wells Fargo Center) and will be issued in a lump sum by the 15th of the subsequent month.  Refunds will be processed in the same manner (i.e., refunded to credit card or by check) payment was received.  Interest does not apply for those accounts selecting Option 2.

If I choose to keep my money on my account, how is the interest calculated?
All accounts receiving interest will earn simple annual interest. Simple annual interest earned is calculated as Total Money Paid multiplied by (*) 2% divided by 365 (number of calendar days) multiplied by (*) the number of days earning interest.
{(Total Money Paid * 2%) / 365}* # of Days Earning Interest = Total Interest Earned

How do I pay the balance once a resolution is announced?
Once the start of the season is announced, all payment plans will resume with the next scheduled payment date in your plan.  At that time, your amount due will be adjusted to reflect the particulars of the revised schedule and will include any further credit due for canceled games and for interest earned, if applicable.  The remaining amount due will be allocated proportionally to the remaining payments due under your payment plan.

What happens to tickets I’ve sold on StubHub?
When your tickets sell, you will receive an email from StubHub telling you when to expect your sale to be finalized.

StubHub will notify you when fulfillment of your order can be completed.  At that time, you will be able to enter the barcode on your ticket, the financial transaction will occur and tickets will be delivered to the buyer.

If an event date or opposing team changes for a game  you have sold tickets for, StubHub will cancel your sale and the buyer will be refunded.

If you have additional questions regarding your StubHub posting, please contact StubHub Customer Service.

Is there a chance I will lose my seats?
As long as your account remains in good standing, you will retain your season tickets and seat location. 

Should I have received my tickets?
Yes, you should have received your tickets for the entire 2012-13 season via US Priority Mail. If you have not received your entire season ticket package, please contact Flyers Customer Service by phone at (215) 218-4FAN (4326) or by email at flyersservice@comcast-spectacor.com.

Will my tickets be valid when the season starts?
Details regarding changes to the 2012-13 NHL schedule will be available after a new Collective Bargaining Agreement has been reached. When this information becomes available, we will immediately communicate with all Season Ticket Holders. 

Will the schedule change?
Information on the 2012-13 NHL schedule will be available after a new Collective Bargaining Agreement has been reached. When this information becomes available we will immediately communicate with all Season Ticket Holders.

How can I receive up-to-date information and notifications?
You can visit our website, MyFlyersTickets.com, for up-to-date information regarding the work stoppage and season ticket packages.

You can also receive up-to-date information and notifications by following Flyers Customer Service on twitter, @FlyersService, or joining our Season Ticket Holder Facebook group, Flyers Season Ticket Holders Group. You can also subscribe to our emails by clicking here.

What happens to my Early Bird Benefits?
Information on individual Early Bird Benefits will be communicated by Flyers Customer Service. If you have any questions, please call (215) 218-4FAN (4326).

Can I get a refund for my Cadillac Grille and/or parking passes?
If you select to receive monthly refunds, the Cadillac Grille and/or parking passes will be included in your refund if applicable.

What happens to my money if no games are played this season?

Accounts that register to receive monthly payments will receive a full refund for their season tickets if there are no games played. Accounts that elect to receive interest will see their 2012-13 payments and credits automatically applied to their 2013-14 season ticket payments.

If I request a refund during a work stoppage will I be able to get my exact seat location back once the season begins?
If you select to receive monthly refunds, you will continue retain your current seat location for the 2012-13 season.


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STANDINGS

EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 p - BOS 82 54 19 9 261 177 117
2 y - PIT 82 51 24 7 249 207 109
3 x - TBL 82 46 27 9 240 215 101
4 x - MTL 82 46 28 8 215 204 100
5 x - NYR 82 45 31 6 218 193 96
6 x - PHI 82 42 30 10 236 235 94
7 x - CBJ 82 43 32 7 231 216 93
8 x - DET 82 39 28 15 222 230 93
9 WSH 82 38 30 14 235 240 90
10 NJD 82 35 29 18 197 208 88
11 OTT 82 37 31 14 236 265 88
12 TOR 82 38 36 8 231 256 84
13 CAR 82 36 35 11 207 230 83
14 NYI 82 34 37 11 225 267 79
15 FLA 82 29 45 8 196 268 66
16 BUF 82 21 51 10 157 248 52

STATS

2013-2014 REGULAR SEASON
SKATERS: GP G A +/- Pts
C. Giroux 82 28 58 7 86
J. Voracek 82 23 39 11 62
W. Simmonds 82 29 31 -4 60
S. Hartnell 78 20 32 11 52
M. Streit 82 10 34 3 44
B. Schenn 82 20 21 0 41
M. Read 75 22 18 -4 40
S. Couturier 82 13 26 1 39
V. Lecavalier 69 20 17 -16 37
K. Timonen 77 6 29 5 35
 
GOALIES: W L OT Sv% GAA
S. Mason 33 18 7 .917 2.50
R. Emery 9 12 2 .903 2.96
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